Reputation Management Keeps Your Online Reputation Great!
Your reputation is everything, particularly in the auto body repair industry when it comes to working with not only individuals but also with insurance companies who are often paying for the damages to a client’s car. If your online reputation is bad– meaning that you have less than 4.5 stars in Google or Facebook, it’s costing you money and that’s where Auto Collision Websites can help.
Although most won’t say it aloud, we will– not every client is a good client. There are plenty of businesses worldwide that have been in business for decades, who are outstanding experts in their line of work, yet find a customer here and there that is absolutely unpleasable. You can do everything possible to help them, and they refuse to trust your judgement or your work. Then, as if on some crusade to hurt your business, they set out to tell the world via EVERY possible online channel they can that find, and you’re left picking up the pieces. That’s where we can help– to make sure that what seems in the moment to be the loudest voice in the room, is quieted and has no long term impact on your work.
We keep trusted businesses, trusted. If you’re having trouble with your online reputation, or if you don’t even know what your online reputation is, we can help.
90% of People Check Online Reviews Before Purchasing.
You wouldn’t think so but it’s true– 90% of the people out there are checking peer reviews before they make a purchase, whether it’s a service or a product that you offer, and reputation management for auto body repair shops is no exception.
Most businesses do not pay attention to their own online reviews, which is unfortunate, because people are far more apt to write a negative review than a positive one. If you don’t know your online reputation, and it’s bad, what you don’t know about yourself could very well be hurting you. Even if you don’t have any reviews, people see your business as a grand mystery becaues they don’t know what they’ll experience once they hire you.
Positive reviews often have to be cultivated from your existing client base with a strategy put in place that continues an influx of good reviews for the days ahead, ensuring that reviews stay positive so that people perceive your business well.
Service Recovery Made Easy
If you’ve been in business long enough, you know that not ever transaction is perfect. You may have done your gut level best, and something came undone, even through no fault of your own. Your client walks out with a bad experience– maybe you don’t even know– and leaves the shop disappointed. They smile as they walk out, say goodbye kindly and you don’t know anything is wrong– until you find their review the next day, and you’re horrified.
What do you do?
That’s exactly what the reputation management system at AutoCollision Websites is all about. It helps you turn what might be a negative review into a positive one, by giving you the tools you need to make it right with the customer. No negative review has to be a permanent negative review, we always say.
A Strategy to Build a Solid Reputation
After our discovery process, we help you learn how to monitor your reputation on a variety of channels, so that it’s not unknown or a mystery to you or your staff. We provide training and tools that will:
- Help you to know how to build a great reputation online
- Know where people are most apt to leave a review and to know which ones can be most hurtful to you
- Help you understand how to respond to a review and to help win a client back
- Provide a dashboard where you can do all your reputation management, so that your reputation is seen favorably by anyone who might want to do business with you.
Contact us today and let’s start talking about all the different ways we can begin to use reputation management to help you reach your marketing goals.
Our Mission:
We work with auto body shop owners all across the country to help them improve their brand awareness and bring more business through the doors.
We do this through a wide variety of digital marketing techniques including great-looking, conversion-friendly web design, search engine optimization, social media marketing and more.